Question 1

I need a specific photo editing style, can Phixer do that?

Accepted Answer

Due to the high-quality and streamlined approach at Phixer, we want to ensure as much consistency as possible in our photo editing process. As such, specific photo editing requests cannot be fulfilled

Question 2

How do I get optimal/luxury results for photo editing?

Accepted Answer

We recommend taking photos with 5-6 different exposures and to
            include at least one flash image of each space.

In order to edit flash photography, a standard or advanced editing
            style is required.
           
           Not sure about HDR vs Flash? Check out this tutorial.

Question 3

Can I do video editing without a subscription?

Accepted Answer

No, we do not currently offer video editing without an active subscription.

Question 4

When do I pay?

Accepted Answer

Payment is required after the editing is completed, but before the
            photos are viewed.

If the client is on a subscription, the credits will automatically
            be deducted from the credit balance. and the project will
            automatically be unlocked once completed.

Question 5

How do I request a revision?

Accepted Answer

After your project is completed, you have ten days to request a
            revision.

To request a revision:

Select the project that you would like to make a revision on

Once the project is opened, select the photo you'd like to
                revise

Click directly on the photo and describe the revision you'd
                like to have completed
               
               Add any revisions to additional photos 
               
                Click “Submit” in the bottom right-hand corner to send your
                photos back to editing.

Any issue with quality, revisions are free. Alterations to images
            such as object removal or object manipulation are chargeable.

Question 6

Does Phixer offer any deals?

Accepted Answer

Subscriptions are a great option for saving money and can be canceled anytime. Keep in mind that credits on your account dont expire and they remain on your Phixer account until you use them.

Question 7

My photos are blank after they have been uploaded, can the editor still view them?

Accepted Answer

Yes, the editor can still view them. If there are any issues with the project or uploaded files, we will reach out!

Question 8

What file size and file type should be submitted when uploading?

Accepted Answer

Upload your RAW images/videos, we will take it from there! 
           
            For photos, you can upload any file type, but you'll get the
            best results if you upload your RAW images. If you aren't sure
            if you're capturing the right images, review our tutorial.

For videos, we recommend that you shoot your videos in LOG and that
            the video files be in 1080p, 23fps, MOV, or MP4 format.

Question 9

How many images can I upload at a time?

Accepted Answer

There is no limit to the number of images you can upload! 
           
            Keep in mind that the larger the file sizes are, the longer the
            files will take to upload!

Phixer does not have the ability to calculate how long it will take
            to upload the video/photo files. This is dependent on the internet
            speed and file size. You can check out this link to get an estimate.

We do not offer Dropbox or any other options for uploading
            videos/photos.

If you are not on a plan, you will be charged $10/GB above 10 GB
            (for photo) and $10/GB above 20GB (for video)

Question 10

Can music be changed on my video?

Accepted Answer

Yes! We have a list of the music that has been purchased, therefore
            there will not be any copyright issues.
           
           You can pick what song you'd like from a list! 
           There will be a $10 revision charge.

Question 11

What type of file do you deliver back to clients?

Accepted Answer

We send the photos back in an uncompressed, 12 JPEG level which is a super high-quality image and suits 99.9% of real estate or editing needs.

Question 12

How do I add people to my team? What can they see/do?

Accepted Answer

To add people to your team, click on the “My Team” icon on the left
            side of the dashboard
           
           Click “Add Member” 
           
            They'll get an email with a temporary password to log into
            their account

New team members will have limited access. Phixer support can
            manually change a team members role to “Admin” if requested.

Question 13

Can I do virtual staging at the same time as photo editing?

Accepted Answer

To keep quality high, you will need to wait for your photos to be edited before you can request virtual staging.

Question 14

Can I place a rush order?

Accepted Answer

We don't like to “rush” any projects because we want to ensure
            that every project is edited according to our high standards of
            excellence.

Occasionally, projects are returned sooner than expected, but there
            are no guarantees.

For photo editing and photoshop edits, we offer three different
            turnaround times: 12 hours, 18 hours, and 24 hours.

For video editing and virtual staging, we offer two different
            turnaround times: 24 hours and 48 hours.{' '}

Keep in mind that once the project is in editing, the turnaround
            time cannot be revised.

Question 15

What do I need to do if my project is in the editing phase and I want to make changes?

Accepted Answer

Once the project is moved to the editing phase, the project can no
            longer be modified.
           
           We are unable to make any changes to the turnaround time. 
           
            If you have an urgent request, it is always best to contact the
            support team through chat or email.

Question 16

What if I need my photos in a difference size?

Accepted Answer

If you would like your photos in a different size, simply click on
            “Photo Settings” on the left side of the dashboard and toggle on
            your desired sizes. This is only applicable for future projects.

If you are needing photos from a past project in a different size,
            please let our support team know. Wed be happy to get them resized
            for you!

Question 17

How long do my photos stay on the Phixer website?

Accepted Answer

Your edited photos will always stay on Phixer website 
           
            After the project has been in the “Completed” status for 10 days,
            the project will move to “Photo Drive”
           
           Your RAW images will be deleted after about 3 weeks.

Frequently Asked Questions