Frequently Asked Questions

  • Phixer is a software platform that allows Real Estate Photographers access to affordable, efficient editors who use innovative techniques and software to process photography, videography, and advanced motion graphics.

  • Phixer employs a team of over 800 top notch editors who are experienced in real estate image post production. We will process your images and a Seattle based support team is ready to help you with any issues that arise.

  • In one word. Control.

    Control Your Time:

    We are experts in the field of Photography Business Administration and Media Editing. At Phixer we are committed to helping you grow a healthy business by saving you time and letting you focus on your art. We have processed hundreds of thousands of projects and we will deliver consistently top notch work on time.

    We offer transparent pricing and programs that work for every stage of your business growth.

    Phixer comes prepared with all the right tools. Our Media Uploader Tool is a multi-part resumable file upload with internet failure protection built in. This makes uploading your raw media simple. Team Talk Commenting allows you to quickly communicate with your editors and our Seattle, WA based support is always here to help.

  • We have over 10+ years experience running a real estate photography company which exceeds $5 Million in annual revenues. Our company has faced a ton of obstacles scaling our business and created solutions to overcome them. We now want to help other companies grow their business.

  • You can get started with a trial account and you can process photos for a little as $1 dollar per image. Phixer offers pay as you go options that can be used with either basic, standard or advanced editing techniques that have been tested over 10 years and thousands of projects.

  • Simply go to https://www.phixer.net/me/registration/ and request a consultation. One of our experts will get in contact with you to help you get started.

  • No! We only charge per completed photo. For example, if you upload seven exposures of the same composition this will only be counted and charged as one photo.

  • Our easy revision system allows you to request corrections of your images in seconds. You communicate with our editing team directly and save the time and frustration of using email.

  • Yes! After you log in to your Phixer account you can select “Editing Settings” and input two custom outputs to be used on all of your projects.

    By Default, Phixer will deliver your photos in High-resolution uncompressed jpeg.

    For an Additional fee, you can also choose to have your files delivered in Hi-Quality TiFF format.

  • A Phixer trial account is free and offers you 3 projects before trial period ends. During this phase you can receive up to 10 completed photos per project. This allows you to become familiar with the system and editing styles before going live with your projects. Once the trial phase over you will need to buy credits to continue working with Phixer.

  • Simply buy credits and use them as you please. The more credits you buy at once the better the deal.

  • We always want to produce an image you are happy with and we are happy to perform revisions on any mistakes we have made and also modify things to get them right for your client.

    Therefore, basic revisions to the photo gallery are free for the first 5 days after your gallery is delivered and can be easily ordered via your gallery with the click of a button. We take pride in the speed in which we respond to revision requests and can usually complete your basic requests within 30 minutes.

  • We do not have any limit to the file size for your raw images but we will charge a credit premium for excessively large uploads.

  • Yes, Phixer has tutorials on everything from how to shoot bathrooms to how to setup your camera and they are all available at our videos.

  • Phixer styles are editing procedures we have perfected with over 10 years of running our own photography business. The great part about using our styles is that you can get started on our system right away and have excellent quality photos.

    We have three predefined editing styles depending on the level of editing you need.

    See the chart below to understand what is included in each style.

    basic photo packagebasic plus photo packagestandard photo packageadvanced photo package

    basic photo packagebasic plus photo packagestandard photo package

  • Our standard turnaround time is 24 hours and the clock starts after your photos are completely uploaded to our system.

    We provide rush options which are 18 hours and 12 hours for an additional charge.

  • Yes! We offer a wide range of additional photo-editing products that are a great value.

    Here are some examples:
    • Major object removal 5 credits
    • Minor object removal: 3 credits
    • Major object manipulation: 5 credits
    • Minor object manipulation: 3 credits
    • Lawn Replacement: 4 credits
    • Virtual Twilight: 4 credits
  • A pay as you go plan allows you to buy small packs of credits which do not expire. This is a great option for trying full projects on our system and if you are just getting started.

  • If you run out of credits in your account you can just purchase more at any time. The more you buy at once the lower the per credit cost and your credits never expire. We also have an auto pay feature that will allow you to buy the same package every month on the date of your choosing for further convenience.

  • No! We edit all photos you upload, so you will need to sort prior to uploading.