Frequently Asked Questions

• We recommend taking photos with 5-6 different exposures and to include at least one flash image of each space.
• In order to edit flash photography, a standard or advanced editing style is required.
• Not sure about HDR vs Flash? Check out this tutorial.

You can request revisions within 10 days after your project is completed.

Simply open the project, select the photo that needs adjustment, click on the image, and describe the revision you'd like. When you're finished, click Submit to send the request back to our editing team.

Quality-related revisions are always free.

Additional edits outside the original request such as object removal or manipulation may require an additional charge.

Yes. The best way to save with Phixer is through a subscription plan.

Subscribers receive discounted pricing on all services, priority processing, and additional workflow features designed for professionals who send projects regularly.

Your monthly payment is converted into editing credits on your account, which are automatically applied to your projects. Even better, credits never expire, so you can use them whenever you need them.

Subscriptions are also flexible and can be paused or canceled at any time, making them an easy way to reduce costs while maintaining consistent editing support.

Phixer accepts most common photo and video file formats, but uploading the highest-quality files available will produce the best results.

For photos:

You can upload almost any image format. However, RAW files are strongly recommended because they contain the most image data and allow our editors to achieve the highest quality results.

If you're unsure whether you're capturing the right files, you can review our shooting tutorial for guidance here

For videos:

For best results, we recommend filming in LOG format and exporting files in 1080p resolution at 23fps, using MOV or MP4 file types.

There's no limit to how many images you can upload in a project.

Upload speed depends on your internet connection and file size, particularly when working with RAW photos or video files.

For very large uploads, projects exceeding 10 GB (photos) or 20 GB (videos) may incur additional storage fees for non-subscription accounts. Subscription plans are designed for photographers with higher upload volumes.

• Yes! We have a list of the music that has been purchased, therefore there will not be any copyright issues.
• You can pick what song you'd like from a list!
• There will be a $10 revision charge.

Edited photos are delivered as high-resolution, maximum-quality JPEG files (Level 12). This format preserves excellent image quality while remaining fully compatible with MLS systems, websites, and marketing platforms.

The files are uncompressed and optimized for professional real estate marketing, ensuring sharp detail, accurate color, and fast usability for listing uploads, print materials, and online property marketing.

This format covers over 99% of real estate photography workflows, so your images are ready to use immediately after download.

• To add people to your team, click on the “My Team” icon on the left side of the dashboard
• Click “Add Member”
• They'll get an email with a temporary password to log into their account
• New team members will have limited access. Phixer support can manually change a team members role to “Admin” if requested.

• We don't like to “rush” any projects because we want to ensure that every project is edited according to our high standards of excellence.
• Occasionally, projects are returned sooner than expected, but there are no guarantees.
• For photo editing and photoshop edits, we offer three different turnaround times: 12 hours, 18 hours, and 24 hours.
• For video editing and virtual staging, we offer two different turnaround times: 24 hours and 48 hours.
• Keep in mind that once the project is in editing, the turnaround time cannot be revised.

• Once the project is moved to the editing phase, the project can no longer be modified.
• We are unable to make any changes to the turnaround time.
• If you have an urgent request, it is always best to contact the support team through chat or email.

• If you would like your photos in a different size, simply click on “Photo Settings” on the left side of the dashboard and toggle on your desired sizes. This is only applicable for future projects.
• If you are needing photos from a past project in a different size, please let our support team know. We'd be happy to get them resized for you!

• Once a project is marked Completed, the edited photos remain available in your account and are moved to your Photo Drive after 10 days.
• RAW files are stored temporarily and are generally deleted after approximately 3 weeks.
• Because storage policies may change, we recommend downloading and securely backing up your files once editing is complete.