Clear answers to common questions about using Phixer.
Phixer uses a standardized editing workflow to ensure consistent, professional-quality results across all projects. While we do not offer fully custom editing styles, we do provide tools to help maintain consistency with your preferences.
Accounts with Advanced, Pro, or Enterprise subscriptions can use Editing Preferences to store project notes and common instructions directly in their account. This allows our editors to follow your preferred adjustments without you needing to repeat the same instructions or request revisions each time.
Editing Preferences help ensure a more consistent look across your listings while maintaining fast turnaround times.Payment is completed after your photos have been edited and are ready for delivery. Once the project is finished, you'll be prompted to complete payment in order to download the final edited images.
For customers with an active subscription, the required credits are automatically deducted from your account balance, and the project unlocks immediately once editing is completed.
You can request revisions within 10 days after your project is completed.
Simply open the project, select the photo that needs adjustment, click on the image, and describe the revision you'd like. When you're finished, click Submit to send the request back to our editing team.
Quality-related revisions are always free.
Additional edits outside the original request such as object removal or manipulation may require an additional charge.
Yes. The best way to save with Phixer is through a subscription plan.
Subscribers receive discounted pricing on all services, priority processing, and additional workflow features designed for professionals who send projects regularly.
Your monthly payment is converted into editing credits on your account, which are automatically applied to your projects. Even better, credits never expire, so you can use them whenever you need them.
Subscriptions are also flexible and can be paused or canceled at any time, making them an easy way to reduce costs while maintaining consistent editing support.
Phixer accepts most common photo and video file formats, but uploading the highest-quality files available will produce the best results.
For photos:
You can upload almost any image format. However, RAW files are strongly recommended because they contain the most image data and allow our editors to achieve the highest quality results.
If you're unsure whether you're capturing the right files, you can review our shooting tutorial for guidance here
For videos:
For best results, we recommend filming in LOG format and exporting files in 1080p resolution at 23fps, using MOV or MP4 file types.
There's no limit to how many images you can upload in a project.
Upload speed depends on your internet connection and file size, particularly when working with RAW photos or video files.
For very large uploads, projects exceeding 10 GB (photos) or 20 GB (videos) may incur additional storage fees for non-subscription accounts. Subscription plans are designed for photographers with higher upload volumes.
Edited photos are delivered as high-resolution, maximum-quality JPEG files (Level 12). This format preserves excellent image quality while remaining fully compatible with MLS systems, websites, and marketing platforms.
The files are uncompressed and optimized for professional real estate marketing, ensuring sharp detail, accurate color, and fast usability for listing uploads, print materials, and online property marketing.
This format covers over 99% of real estate photography workflows, so your images are ready to use immediately after download.

Send us your photos and let our expert real estate photo editors handle the editing — fast, accurate, and ready for publishing.